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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
199 ratings and 143 comments received in the last 90 days.
06 March 2025
Great experience, Tait was very helpful
06 March 2025
Very happy with the whole experience.
06 March 2025
Tait kept me up to date with everything and answered my queries quickly
06 March 2025
Faultless
06 March 2025
Sam very helpful and patient as I had not previously driven automatics
06 March 2025
Really pleased never felt pressured to go ahead and kept up to date with the process until my mini was delivered and they all explained to me.
04 February 2025
From initial interest in MINI convertible to collecting car was 4 months due to new models. Tait Black kept in contact throughout with updates until collection/handover.
02 February 2025
Very polite and helpful young lady. Listened to what we wanted and came up with a good deal.
17 January 2025
Everything I asked for or needed happened.
10 January 2025
Excellent. Diego spent a lot of time in ensuring I was confident with all aspects of the mini both prior to purchase and driving from the forecourt
06 January 2025
Sammi was excellent, very knowlegeable, not pushy at all, ery clear and helpful
06 January 2025
Attentive, efficient staff
02 January 2025
Very good, relaxed experience. We got the answers we wanted without pressure
02 January 2025
Halliwell Jones continue to provide exceptional customer service.
29 December 2024
5 stars because nothing was too much trouble and George was a genuine guy to boot, which was greatly appreciated.
24 December 2024
Sales person was extremely knowledgeable and helpful.
22 December 2024
Was disappointed I didn't get a mini umbrella also not mats in the back of the car!
22 December 2024
Very satisfied with the service.
21 December 2024
Very helpful
19 December 2024
Made purchasing the car a very easy process and kept me informed throughout the wait on delivery.
09 March 2025
Dealt with expertly , kept me up to date how my car was going through the recall throughout the day
09 March 2025
Experience was exceptional,process was flawless with support of Paul
08 March 2025
Every team member very helpful constant updates
08 March 2025
Better than last time - where they didn't provide the service I asked for. But took an awful long time to finish the mot - all day sat around! I'm sure it shouldn't take this long!
08 March 2025
Handy video of car health and advise
08 March 2025
I gave 5 stars because the service was excellent. The team was professional and efficient, and I really appreciated the video update on my vehicle health check. It was clear and informative. Fantastic customer service!
07 March 2025
Fuss free
07 March 2025
Just went in for an oil change
07 March 2025
Everything was done with no stress or complications
06 March 2025
Tip top as usual
05 March 2025
Excellent work provided by your team made my experience a positive one
04 March 2025
Whilst problem was not found and solved I felt reassured that the car was fully checked
04 March 2025
Paul was great at keeping me in the loop and clearly explained everything.
04 March 2025
Very satisfied. Everything was explained clearly to me.
02 March 2025
Very satisfied
02 March 2025
My car was ready quicker than I had thought - I had booked drop but in fact needed to stay
01 March 2025
Well organised appointment, good that can checkin online beforehand, information given about where to go was helpful. Very clear video about any work that was needed. Happy with courtesy car. Easy to collect my car and friendly service giv
01 March 2025
Always top service
01 March 2025
Very satisfied
01 March 2025
Good communication
27 February 2025
Brilliant customer service
27 February 2025
Very happy and would recommend.
27 February 2025
Good experience at the service centre, service was delayed but Paul did his best to get the car finished as soon as possible. Tea and coffee and biscuits provided.
24 February 2025
Knowledgeable and friendly staff.
24 February 2025
Very.
23 February 2025
Excellent Matt and the team were so helpful and I couldn't ask for more, the issues I brought the car for was fixed and fortunately there was a recall that needed to be addressed and that was also done in a timely manner, again thank you
23 February 2025
As above
23 February 2025
Well organised
23 February 2025
Paul was very helpful He kept me informed of the progress of the work being carried out on my car. I also like the video of the health check - it give me confidence and tust.
21 February 2025
Worst service and experience especially being given misleading information about payment.from a vulnerable customer
19 February 2025
Information was clearly explained, check-in was straightforward
19 February 2025
quick service
19 February 2025
Paul Hodges gave a 10/10 customer experience service.
18 February 2025
As above
18 February 2025
Paul Hodges got Halliwell Jones this 5 star review! Absolutely fantastic service received from him! If I could rate him more than a 5 I would!
14 February 2025
The staff and the service were excellent
14 February 2025
As above
14 February 2025
Very good- fixed the problem
13 February 2025
Great customer service
12 February 2025
Very pleasant and efficient.
12 February 2025
Your employees and reception desk are very helpful and friendly
12 February 2025
As above
11 February 2025
Work completed in a professional and friendly way .
11 February 2025
Mot was carried out and communicated with me
10 February 2025
Paul was extremely helpful and provided a great service and ensured that all the issues were resolved.
10 February 2025
Could have been 5 stars but we had to be rebooked at short notice due to lack of parts availability.
10 February 2025
Excellent service, but disappointing that lack of parts caused significant delay.
10 February 2025
Faultless
09 February 2025
Everything was covered which gave me peace of mind.
08 February 2025
Very satisfied with level of service.
07 February 2025
Very good service, although seemed expensive
06 February 2025
There was a fault on the car within an hour of purchase. The windscreen washes would not wash there was a blockage in the filter apparently this was booked Halliwell Jones Chester whom resolved the problem within 40 minutes.
05 February 2025
Happy friendly staff.
05 February 2025
Good communication. Lovely service area. Always keep in touch. Friendly and professional.
05 February 2025
The service was excellent from the moment I brought in the car for repair, with regular updates received regarding the faults, repairs and cost.
05 February 2025
Polite and professional
04 February 2025
Mike..... I think surname Hough....extremely good and kept me informed at every juncture.
04 February 2025
Paul was very helpful and we had very good communication. He kept me well informed of the progress with my car
03 February 2025
Paul and Joe were great - informed and communication was brillliant.
03 February 2025
The entire team are a delight to work with.
02 February 2025
Good contact and friendly service
30 January 2025
I appreciated the professional and efficient customer service, and that I was kept up to date on progress throughout.
29 January 2025
Easy drop off friendly helpful staff
28 January 2025
Every one was smiling and very helpful with everything.
27 January 2025
Paul Horton was great
27 January 2025
Apart from the cost, everything always goes to plan.
26 January 2025
Was taken care of
26 January 2025
Easy to book and arrange Great communication from Georgia and mechanic Lee
25 January 2025
Knowledgable staff, accurate reporting, kept in the loop throughout. Friendly, professional approach.
23 January 2025
The process from first arriving to collecting our Countryman was seamless. Furthermore, you were so helpful in accommodating is later in the week to carry out re-alignment works
23 January 2025
Great service and car looked immaculate after a good clean
22 January 2025
I received excellent 5 Star service from Mr Paul Hodges who was well presented. Who took the time to listen to my concerns. Looked interested. Developed a plan explained it to me in detail. Then implemented it. A credit to himself his training and HJ
22 January 2025
Prompt and efficient service with great communication keeping me updated.
21 January 2025
Good communication and information flow and clear instructions and notifications. Friendly and efficient staff.
21 January 2025
No problems at all from arrival to collecting my car. Updates provided by text which was useful as I was in and out of meetings.
19 January 2025
Smooth
19 January 2025
All matters concluded within the timescales suggested.
19 January 2025
They were nice
19 January 2025
Because the car. Was not ready when. They ssid
18 January 2025
The whole experience was excellent. From the welcome of Georgia her knowledge explaining what was too happen to the up dates and finally picking the car up
18 January 2025
Noise still present however have been told it's not an issue. Service light still comes up on dash. Took 5 days total for essentially an oil change.
17 January 2025
All staff very helpful & pleasant Kept me informed of progress
17 January 2025
Thankyou Very happy
15 January 2025
Easy to book online but mostly because the staff are great and I feel I can trust they will do a very good job.
14 January 2025
Everyone was friendly and helpful also kept me well informed throughout the day
14 January 2025
No issues
14 January 2025
Kept informed and car was washed before pick up
14 January 2025
Very thing went to plan
13 January 2025
All work done as promised. Vehicle returned thoroughly valeted and driving experience noticeably improved.
13 January 2025
My service was completed very quickly, meaning I wasn't waiting all day.
12 January 2025
Length of time it took
12 January 2025
Very efficient. Friendly and organized. Good coffee too!
12 January 2025
It would have been nice when they hoovered my car, if they had hoovered my boot.
09 January 2025
Kept updated
09 January 2025
Very simple to deal with the team.
09 January 2025
Always efficient
08 January 2025
Faster than anticipated, problem free. Everything efficient and effective.
08 January 2025
Friendly and open.
06 January 2025
Everything explained
06 January 2025
Work caried out as planned
05 January 2025
Very helpful staff and process very simple
04 January 2025
Great welcome, dealt with very professionally.
31 December 2024
The service experience was very good, but it would been ideal if I could have had the car back earlier in the afternoon.
31 December 2024
Excellent experience - best I've had when dealing with a service centre
28 December 2024
Great service
25 December 2024
Good service
25 December 2024
Identified car's technical fault and fixed it straight away
24 December 2024
It's hard to see it being bettered, Paul and the staff go the extra mile and nothing is too much trouble, truly exceptional service levels.
24 December 2024
Good, polite service from staff and very efficient.
23 December 2024
Paul is happy to explain anything that needs doing and why
21 December 2024
The only negative was the video sent to me by service engineer!! Couldn't understand a word he said , might have been speaking a foreign language fir all the good it was ?????
20 December 2024
Great service nice staff
20 December 2024
Couldn't ask for more
19 December 2024
Car ready much quicker than expected.
18 December 2024
Satisfied except having to have wheels aligned at an additional cost ontop of already paid for plan
17 December 2024
Very good customer service and attention to detail
17 December 2024
Ticked all the boxes. Car given a full valet and looked brilliant. Courtesy car was appreciated
16 December 2024
Very accommodating trying to help taking my comments seriously and letting me speak to the senior technician doing the fault investigation. This resulted in a good outcome. Some of the old Halliwell Jones lives on as Im a customer of many years
16 December 2024
From start to finish i was well informed and looked after. Staff were professional and kept me informed throughout the process
16 December 2024
There was a long wait to get my car but happy with the service
16 December 2024
Very straightforward to book, very efficient
16 December 2024
Customer service was exceptional
09 March 2025
Very comprehensive explanation of the new Aceman and regular updates with regard to its status pre delivery