- Home
- About Halliwell Jones Chester
- Halliwell Jones Chester Customer Reviews
OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
235 ratings and 174 comments received in the last 90 days.
03 June 2025
i got everything i asked for without an fuss
01 June 2025
Because it was a pleasurable experience. We feel that we were listened to and accommodated.
28 May 2025
This is my fifth mini since 2006 with Haliwell Jones. I know that I'm getting a great product, but Mike Liversage was absoluely brilliant and kept in touch all the way through the process.
20 May 2025
Great communication and helpful
20 May 2025
My contact and Sales person is Tait Black and my experience from the first contact to the delivery of my car has bra pleasure!
19 May 2025
Tait Black who we dealt with ordering my mini, kept us updated regularly with information about my mini and its status, to answering any questions that we may of had, he is a friendly and reliable member of your team.
17 May 2025
Completely satisfied
03 May 2025
Was kept up to date with where the order of the car was from beginning to end
01 May 2025
I was very happy with the information provided to me. The way that everything was explained and the advice I was given in considering different vehicles. The staff were so helpful and the handover was a pleasurable experience.
28 April 2025
As above, a good receptive and friendly with my little boy too.
21 April 2025
Clear, concise handover
21 April 2025
we knew what we wanted and when and the staff graciously saw that our requirements were
19 April 2025
Gave me all the info I needed and explained the basic functionality which in itself was a lot to take in on a car packed with technology. Still learning now using the Owners Handbook albeit a hardback version would be easier to use!
19 April 2025
Updated throughout the process, Mike is always there to help with any issues and goes above and beyond.
17 April 2025
Halliwell Jones have provided excellent service since we started dealing with them 6 years ago.
04 April 2025
I couldn't fault the professionalism of Tait Everything from start to finish went smoothly
03 April 2025
Because it was simple and straightforward.
03 April 2025
just good
03 April 2025
Brilliant salesman, we got regular updated from day one and throughout the process
03 April 2025
Brilliant experience overall - Mike Liversage was very helpful and friendly. He kept in contact regularly with updates on the car and helped guide me through all the finance paperwork etc. He also showed me all the new controls on the vehicle.
02 April 2025
Mike was excellent at listening to what I wanted, was clear with what options were available to me and kept me informed at all stages throughout the purchase to delivery.
02 April 2025
No question too trivial
02 April 2025
Keen to seal deal-once sale agreed poor follow up service.Had to ask about insurance/no Reg provided.My fault I didn't leave service history, despite repeated requests never advised what doc required on collections-keen to close up and get rid me.
02 April 2025
There were a few issues with Mini (order was cancelled and had to be re-ordered) but it was dealt with very well by Tait who kept me informed throughout, and the car was delivered before the 1st April.
01 April 2025
Very satisfied. Given 4 stars, only for the reason we were slightly inconvenienced because mini sent the car with the wrong colour roof, ordered black, not green. This should not reflect the customer service we received right up to this point.
01 April 2025
Samantha was very professional however made us feel at easy when through everything with us, very pleased.
31 March 2025
Kept informed and never had to chase for a reply. All really easy to navigate. The sales person was lovely and clearly enthusiastic about mini
29 March 2025
Great service from Mike. The handover day was fast and efficient but informative and communication along the way was 10/10. Great experience.
28 March 2025
Made nice and easy with Diego keeping me up to date with everything
28 March 2025
Friendly and helpful sales executive
27 March 2025
Good communication throughout
26 March 2025
My salesperson was friendly and efficient. The showroom was customer friendly
23 March 2025
Polite and efficient handover
22 March 2025
Everything was so slick and smooth, to the point where I thought I had to keep checking in to make sure everything was ok, and yet again Mike reassured me all was in hand. When picking up the car he showed me everything I needed to know!
22 March 2025
Couldnt have done more and in a friendly unpredurised way.
21 March 2025
Sales person was informative and helpful and guided us through all the vehicle functionality.
19 March 2025
Kept up to date
17 March 2025
Friendly, helpful and very professional.
14 March 2025
Dealt with Mike liversage , amazing customer service
08 June 2025
As above.
07 June 2025
Brilliant! Excellent service, very helpful, friendly and professional
07 June 2025
Georgia was excellent and the car was dealt with efficiently
07 June 2025
Efficiency, courteous & polite staff.
02 June 2025
Everyone was 100% no hassle just a pity it's in Chester and not on the Wirral
01 June 2025
Paul was great - thank you!
01 June 2025
Technician kept sending prices and bill not realising it was a mobility car i
29 May 2025
Good
29 May 2025
Service advisors are great
27 May 2025
We pointed out that the lacquer on the bonnet stripes is peeling off and were not happy with the explanation given as to the possible cause. It seems we are not the only customers with this issue - see online comments??
27 May 2025
Reassured by health check video
26 May 2025
Competent staff
26 May 2025
Well looked after particularly by Paul Hodges.
26 May 2025
Great communication and service throughout.
26 May 2025
They explained everything to me
24 May 2025
Paul Hodges was polite, informed, and clear. Rang a couple of days before my car was due in and kept me updated whilst the car was at the dealership
23 May 2025
All needs catered to
23 May 2025
Very helpful
22 May 2025
Communication was excellent, clear and options were explained clearly
22 May 2025
Great experience from start to finish
21 May 2025
Extremely helpful and highly efficient.. Nothing was too much trouble.. Thank you Georgia!
21 May 2025
I couldn't fault them at all
21 May 2025
As above.
20 May 2025
Because I'm pretty fussy about my car's, and my does and doesn'ts where respected.
18 May 2025
Because it's more than neutral and less than completely satisfied
18 May 2025
Everyone was courteous , efficient and accommodating.
17 May 2025
Arrived, greeted, supported my needs with an overall professional service which I wish more companies would provide
17 May 2025
Felt very well looked after by Paul, he called back when he said he would and kept me informed as we went. Even binned a banana peel for me!
14 May 2025
Paul is really helpful and his attitude is excellent! His explanation is so clear
14 May 2025
The process was smooth since arrival. Paul was excellent and friendly. He was patient with me and explained the further required service to me, who barely knows cars.
14 May 2025
Very helpful
14 May 2025
Good service. Friendly staff
13 May 2025
High costs.
13 May 2025
Everyone was friendly, last time I came I felt very unwelcome by the receptionist, but now there seems to be a new one who is much nicer, greeted me and made me feel welcome.
13 May 2025
Once initial booking made everything went smoothly.
13 May 2025
Booking was easy, Swift and accurate time for appointment. Business area was great for me to work
13 May 2025
Very satisfied
13 May 2025
The service I received from start to finish was excellent . Paul Hodges the Service Advisor explained everything to me and kept me informed throughout . Paul answered all my questions in a friendly and knowledgeable manner. I felt at ease doing so.
12 May 2025
Staff can never do too much to help and especially Keith who was super
12 May 2025
The service I received was excellent Paul was very helpful and thorough.
12 May 2025
Georgia was very helpful and professional.
12 May 2025
Excellent service
12 May 2025
Very friendly and professional, double checking with customer
12 May 2025
Courtesy and knowledge Although I thought the finish on the complimentary wash and hoover was not great maybe a little rushed.
12 May 2025
Was completely satisfied
07 May 2025
As before
06 May 2025
No courtesy car offered or available
06 May 2025
Because I was completely satisfied
05 May 2025
Communication was very good and I was kept updated on progress. Wait facilities were great with access for Laptops, TV, drinks etc
05 May 2025
They arranged a courtesy car for me last minute (a car for the next day) so I didn't have to cancel a planned trip which I was very grateful for, and Paul Hodges was more than accommodating and helpful throughout.
04 May 2025
Great service - prompt, informed, no complaints.
04 May 2025
Paul was great, friendly and efficient p
03 May 2025
Everything completed on time to a good standard
01 May 2025
Brilliant service start to end
30 April 2025
The staff at Halliwell are always willing to help you and treat you as an individual. This is from the service staff right the way through.
29 April 2025
Great service and information from Phil.
27 April 2025
Recall was addressed in a timely fashion
26 April 2025
The service was very good, but could not be 5 stars owing to the sheer length of time it took to rectify the issue with my car.
26 April 2025
Paul was fantastic, I had some work needed on my car, he sorted me a courtesy car overnight and even stayed late to accommodate my work hours so that I could collect my car the next evening
25 April 2025
Good service
25 April 2025
comprehensive review for health check. Kept me informed of progress while I waited.
25 April 2025
Car like new again
24 April 2025
Very good
22 April 2025
The wash and vac could be more thorough!
22 April 2025
A very good service , all round
21 April 2025
Speedy service. Great facilities where I could work. Great coffee. Clean environment. Very welcoming
19 April 2025
Communication was excellent, and very professional
17 April 2025
Excellent
16 April 2025
Would have been 5 but first appointment cancelled due to lack of parts
16 April 2025
Could not fault the service I received. Paul Hodges even rang me the day before to confirm details for drop off and pick up because I requested to drop my car off the night before. He explained everything very clearly.
16 April 2025
Excellent service thank you
15 April 2025
Great friendly service
15 April 2025
Lovely staff..very helpful and I know my car is getting the best workmanship
15 April 2025
V satisfied with regular updates.
15 April 2025
Kept up to date with what was needed
15 April 2025
Very flashy and a bit expensive
15 April 2025
Lovely welcome Excellent service
14 April 2025
Good team of staff
14 April 2025
very helpful and patient when i dont understand things
13 April 2025
Service was completed without any issues.
09 April 2025
Seamless service from welcoming to hand over!!!
09 April 2025
The servicing was straight forward & within the time guidelines , although there was a delay in fitting a new tyre. In total 3 hour wait.
09 April 2025
Extremely helpful and explained everything that was to be done.
08 April 2025
Paul is always extremely helpful
08 April 2025
This service visit was for a recall and the only problem was the wait for a date to fit the replacement part. The actual replacement process was good.
08 April 2025
Paul was very helpful
07 April 2025
Paul was a pleasure to deal with and kept me up to date on the progress of the work
07 April 2025
Professional service from start to finish
06 April 2025
Paul Hodges kept me informed and provided excellent customer service
05 April 2025
Kept informed throughout the process
05 April 2025
Lovely staff & excellent service
04 April 2025
Paul kept me up to date at all times, very helpful clear and friendly, thorough work on car
04 April 2025
I hate having to wait around, I'd much rather play and go. When I dropped my car off, I booked it in online, but when I tried to put my key in the locker, it didn't recognise my registration number, and again I had to wait around to talk to someone
03 April 2025
They are really helpful in the service centre and all try their best to fix the issues but after 9 months still having to take it back for updates . Let's hope this was the last time .
02 April 2025
Very efficient and informative staff
01 April 2025
Very pleased with all the services I have received by very polite helpful staff.
31 March 2025
A marvelous experience all round!
31 March 2025
While I mostly find scope for criticism within services given, I cannot find reason to do so on this occasion.
30 March 2025
Work was completed earlier than expected. The centre facilities were spotless.
30 March 2025
The arranged time and duration of the service was prompt and courteous. Paul Hodges was extremely professional and fully explained the results of the service
30 March 2025
Good service.
30 March 2025
Easy to understand info. Fast email responses
29 March 2025
I had a great experience from start to finish and I was very satisfied. Everyone was very professional and pleasant.
29 March 2025
You'd get 5 if you did bacon butties like Liverpool BMW. Now THAT is service.
29 March 2025
Friendly service. We wish that 2 dust caps were not missing though.
28 March 2025
Efficient and friendly adviser. Carried out all that was required. Made visit go very smoothly.
28 March 2025
Kept me informed with how things were going.
27 March 2025
Paul was extremely helpful and kept me updated throughout the day.
27 March 2025
Paul was particularly good, respectful and attentive.
27 March 2025
Staff always ready to see you
25 March 2025
Great customer service and well looked after
25 March 2025
Easy booking - clear updates - car ready when requested - good engagement by staff , particularly Paul Hodges
25 March 2025
Friendly, professional and efficient.
23 March 2025
Very easy experience
22 March 2025
Friendly customer service. MOT and Service completed within given time frame
19 March 2025
In addition to the recall work the health check was completed promptly and to the expected schedule.
19 March 2025
Clear update on status
18 March 2025
Taking recent trusted advice on new tyres, alignment & wheel balancing by such experienced technicians, always offers a great feeling of care taken and safety as I drive away.
18 March 2025
Paul was good with his prompt communication and the hire car was great.
18 March 2025
great communication, got a video showing the work undertaken and competitive price, was able to drop the car off to suit my plans
18 March 2025
Everything was done on time
18 March 2025
Happy with outcome
17 March 2025
Every thing explained clearly both before and after the work
17 March 2025
Great service
17 March 2025
Fantastic service, efficient, polite and friendly staff.
17 March 2025
Really good customer service throughout the whole EGR recall process. Paul was our key point of contact throughout which was good to have a single point of contact.
17 March 2025
Everything explained clearly
16 March 2025
Good service
16 March 2025
The part wasn't kept in stock and wouldn't be delivered until much later. I was kept fully informed via the app and a phone call and rebooked at a later date.
16 March 2025
Satisfied
16 March 2025
The service centre has excellent communication.
16 March 2025
As above and enjoyable waiting area
15 March 2025
Kept me informed.. Polite and friendly
13 March 2025
Very helpful
07 June 2025
Time taken to explain process