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- Halliwell Jones Chester Customer Reviews
OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
193 ratings and 158 comments received in the last 90 days.
23 April 2026
Lovely positive experience as areas Tait was patient, listened, explained and was just excellent
17 April 2026
The customer service provided by Tait Black was professional and very helpful. He was very communicative at all stages and on the handover was very thorough in his explanations of the car.
13 April 2026
helpful
09 April 2026
Tait was great from the minute we got in contact with Mini about my new car. He updated us every step of the way and had all the knowledge there is about Mini! I couldn't recommend him enough
08 April 2026
great experience from start to finish
07 April 2026
effortless handover and process
07 April 2026
All very straight forward.
05 April 2026
Eve handled everything with professionalism and friendliness from ordering the car to collection.
03 April 2026
Easy test drive opportunity. Flexible, non pushy sales person.
03 April 2026
The process was very simple from the start of the conversation re the end of contract for one of your vehicles to pick up.
03 April 2026
really easy & pleasurable to deal with.
03 April 2026
great service from start to finish
03 April 2026
Overall the experience was excellent and Eve was very efficient and knowledgeable. Two points I would like to mention however not enough characters to do so!
31 March 2026
Excellent
29 March 2026
Even though the showroom Was a portacabin due to a refit. All of the staff could not have been more accommodating.
29 March 2026
James was professional, knowledgeable, friendly and helpful.
29 March 2026
After a not so great experience at the beginning, between James Owen at Halliwell Jones and Mini UK it all worked out in the end. Thanks to James for putting up with me & my constant emails & phone calls.
29 March 2026
Excellent
26 March 2026
No problems, and kept up to date with everything.
24 March 2026
Lovely handover. Thanks Tait. I was a tricky customer - I needed a weekend handover and the show room was opened early to facilitate this.
24 March 2026
Tait was really helpful, and patient. Listened to my requirements and any questions I had.
15 March 2026
Excellent
12 March 2026
Friendly, knowledgeable and helpful staff
11 March 2026
The whole process was managed very well by Tait Black, he could not have been more helpful.
08 March 2026
N/a
08 March 2026
Showed much patience to explain and take me through my purchase of my mini
08 March 2026
Great service from beginning to end. Tait was particularly helpful and informative at handover, the best handover in 14 years.
08 March 2026
Tait was excellent - took time in explaining all the functions and was an appropriate blend of friendliness and professionalism.
08 March 2026
Every question I had was answered satisfactorily
08 March 2026
Amazing
07 March 2026
sales team was exceptional especially Marco. he made the experience really great!
06 March 2026
Eve was fantastic from start to finish. Nothing was too much trouble and she helped us find our new mini- I love it
03 March 2026
Rob Platt was amazing all round. Constant updates throughout. Pat on the back!
03 March 2026
Gary really knows how to keep people happy. Well done
03 March 2026
So simple to do business with, aftersales we're exceptional.
28 February 2026
James was thorough, not pushy and did what he said he would.
24 February 2026
The customer service was amazing. The sale advisor was very well knowlengable, friendly, patient and answering all my different questions clearly and understandably. Very polite also the manager was very friendly, explaining very well the policy.
17 February 2026
Eve was amazing and kept me up to date throughout.
08 February 2026
Great communication throughout from Tate, very easy and smooth transfer of my previous mini and collection of my new one.
02 February 2026
Tait Black at Halliwell Jones Parkgate Road Chester was very professional & friendly from start to finish.
19 April 2026
The service and help Paul Hodges gives is always second to non.
19 April 2026
Efficient, friendly service
18 April 2026
Top quality service throughout.
18 April 2026
Paul was brilliant, however I was so disappointed and supprised when I was told the 25 mini countryman had to have a new transmission after only 7,000 miles due to failure.
18 April 2026
Great service, helpful staff, fast turnaround....very knowledgeable, Good choice of biscuits and coffee ???
18 April 2026
Kept informed
18 April 2026
Good experience. Problem with car was dealt with quickly and Paul was very helpful and explained everything well.
14 April 2026
Very satisfied, process was easy, staff were lovely, no issues at all!
09 April 2026
Too slow to get my car in but once in very good.
09 April 2026
Good communication, excellent service.
09 April 2026
Service was great but discovered I had a nail in my rear passenger tyre which they were unable to sort out at the time. Would've been 5 stars otherwise.
06 April 2026
Excellent communication and advice
06 April 2026
Great customer service and updates from Paul.
05 April 2026
yje servive i was given was first class
05 April 2026
Good service
04 April 2026
Always an excellent service!
04 April 2026
From drop off to collection carried out as expected kept informed throughout.
04 April 2026
Service was first class
01 April 2026
Poor communication and customer service
01 April 2026
Great service
01 April 2026
Paul was great. Always makes me feel welcome and kept me up to date during the service.
31 March 2026
On time
31 March 2026
Great service, really helpful & friendly staff.
30 March 2026
Kept well informed and good overall service
30 March 2026
Appointment was spot on time and everything explained clearly.
30 March 2026
Work on time and customer service agent very efficient and pleasant (Paul hodges)
30 March 2026
Everything ran smoothly as planned. Our advisor Paul was very helpful
29 March 2026
Pleasant surrounding in waiting area Kept update with procedure and time going to take
29 March 2026
Excellent service from Paul, even though I arrived just before closing he took the time to go over everything fully.
25 March 2026
First class customer service by the Halliwell Jones Chester team managed by Claire Rogerson.
25 March 2026
Very efficient, polite and good explanations. Good communication throughout
24 March 2026
Friendly efficient service
24 March 2026
Excellent Delivery of Service from start to finish Communication also above and beyond with personal attention to detail.
24 March 2026
Service is both friendly and professional from start to finish. Special mention to Paul who on the day is really helpful.
24 March 2026
Clean, welcomed, treated with respect! Although a higher price tag pleasant experience!
24 March 2026
Efficiency and friendliness of staff.
24 March 2026
Kept well informed throughout. Paul explained everything clearly. Was looked after well at the centre. Able to park easily. Waiting area was clean and comfortable.
23 March 2026
Friendly and efficient service by Paul
22 March 2026
Clear with what needed doing and communication was spot on
21 March 2026
Everything was very efficient and Paul's customer service was excellent
21 March 2026
Paul Hodges was great, friendly and communicated well at all times
20 March 2026
No issues, so happy
19 March 2026
Very professional
19 March 2026
Staff were excellent.
18 March 2026
Great service, excellent communication, lovely facilities while you wait. Always a pleasant experience thank you!
18 March 2026
Kept well informed of the process. Always best attention received.
18 March 2026
Delightful experience
18 March 2026
Kept up to date with progress Staff very pleasant and helpful Refreshments given Car was cleaned
18 March 2026
Paul was excellent in Cust Service
18 March 2026
Paul was friendly and he inspired confidence throughout our 'service' experience. We received updates as to how the work was being done, and the car was ready for collection ahead of time.
16 March 2026
Great communication
16 March 2026
As always customer service is excellent. Paul efficient as ever
16 March 2026
Excellent quick service .Clare was very helpful.
15 March 2026
Efficient service
15 March 2026
Excellent service
14 March 2026
Looked after on arrival and helpful.
14 March 2026
All good
12 March 2026
Efficient and good value gor money
12 March 2026
Efficient Service
12 March 2026
I always feel I have a great service and the staff are so polite and helpful
11 March 2026
Staff are very efficient and MOT carried out on time.
11 March 2026
Every step was explained, staff were friendly and helpful and keep in touch .
11 March 2026
Serviceadvisor paul hodgers for is excellent help in sorting out my new u25 2026 mini countryman car bonet catch
11 March 2026
I had a pleasant experience during my visit. The seating area was clean and comfortable and I was not kept waiting long at all. Everything was explained to me in a clear and courteous manner and I was very thankful for the loan of the courtesy car.
11 March 2026
I am happy with the service provided
09 March 2026
Job fixed, car washed too. Paul helped and advised every step.
09 March 2026
Great service Great communication Very positive experience
08 March 2026
Very efficient! As far as I can see to high standard.
08 March 2026
Great service.
08 March 2026
Efficient service
07 March 2026
Polite helpful and kept updated at all times.
07 March 2026
Easy, car was ready on time without any issues
02 March 2026
I was kept in the picture the whole time
01 March 2026
Friendly, prompt and efficient service from Paul Hodges.
01 March 2026
Just straight forward mot
01 March 2026
Very helpful staff
26 February 2026
Excellent service from Paul.
24 February 2026
Great communication. Good efficient service
24 February 2026
All very prompt & efficient. Paul is always very friendly & helpful. Your waiting area is spacious & comfortable. 2 tv's I didn't miss a beat on the news (all about Andrew's arrest) & plenty of newspapers to browse, plus free drinks, time flew!
24 February 2026
Great customer service from beginning to end. Kept informed of progress on service and MOT. Matt at Chester was excellent, very courteous and customer focused. Explained the process really well and went through the MOT report thoroughly.
24 February 2026
Paul was fantastic from start to finish. He kept me informed throughout and updated me regularly on the progress and costings. He ensured costs were kept to a minimum which was hugely appreciated. He really went above and beyond. Thank you!
24 February 2026
All good
21 February 2026
I did only plan for it to be in for a day but my car was kept in for 2 days.
21 February 2026
Staff were friendly and the work was completed quickly
19 February 2026
It's a nice environment and the staff are polite
19 February 2026
Was quoted a different and lower price then have been charged and still awaiting a call back despite ringing and being assured someone would come back to me.
18 February 2026
Easy process, good service
18 February 2026
I booked in on the
18 February 2026
Paul Hodges has been very helpful supportive and accommodating from the start. He was reassuring and did everything to deliver a fabulous customer service. He updated me on a regular bases leaving me feeling like i have been listened to .
17 February 2026
Great service, fantastic communication.
17 February 2026
Very satisfied with the service received from Chester Mini and special mention of Eve who was amazing throughout.
16 February 2026
Completely saisfied
16 February 2026
I had no problems getting a date, the car was serviced. All my questions were answered, succinctly, the car was ready at the time suggested and had been valeted. ??
16 February 2026
Staff were friendly and helpful.
13 February 2026
Although I was completely satisfied with the service provided by Paul I always consider the prices charged by BMW to be high.
12 February 2026
All perfect
09 February 2026
My car was in for a fault with the heated seats. Mike kept me informed was very polite. The gentleman who greeted me on collection Saturday morning (sorry forgot his name) also very polite.
08 February 2026
Pleasant staff
08 February 2026
I am always very satisfied with the very pleasant and efficient service which I receive from Halliwell Jones Service Dept. Chester. Prices are also very competitive, plus amenable surroundings. I could not choose anywhere better!
08 February 2026
Very polite staff The showroom was welcoming & clean I was dealt with straight away & everything sorted
07 February 2026
Efficient service. Very nice staff.
07 February 2026
Everything went well
07 February 2026
Nice area
07 February 2026
Great all round service
06 February 2026
On time, helpful and informative. Paul explained the process and when collecting my car he ran through all the information including the MOT findings
05 February 2026
At the point of service, everything was fine I was greeted well I was made to feel welcome. I was escorted back to my vehicle once I had paid.
04 February 2026
Every element of the service process was excellent, ie the waiting area, the staff were polite and very helpful.
04 February 2026
Very happy with my recent service and the information shared
04 February 2026
Paul Hodges is excellent. He looked after us well and kept us informed.
03 February 2026
On both occasions the standard of service was very good
03 February 2026
Fantastic, friendly, knowledgeable service from Paul as always. Thank you!
03 February 2026
Good service all round
02 February 2026
Very satisfied ..dealt with in a kindly and efficient manner,could not have asked for more !
02 February 2026
I spoke to Paul regarding an issue that arose with my car and Paul as always ensured i had an appointment as soon as he was able to. He kept me informed as to the progress of the issue and ensured the work was carried out efficiently . Thank You Paul
02 February 2026
Paul was excellent. He was extremely polite and courteous throughout.
02 February 2026
Excellent customer service from Paul Hodges
02 February 2026
Work completed on time at reasonable cost. Only issue was that my dashcam had not been reconnected before handing back the car.
FIND Halliwell Jones Chester.
Address
- Parkgate Road, Puddington, Chester, CH1 6EZ
Opening Hours
- Mon–Fri:08:30 - 18:30
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0151 906 4000
Chester as well as surrounding areas including The Wirral, Wrexham, Northwich and Frodsham
Address
- Knutsford Road, Off Bumpers Lane, Chester, CH1 4NS
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 0151 906 4000
Chester as well as surrounding areas including The Wirral, Wrexham, Northwich and Frodsham
23 April 2026
Kept up to date with my car