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- Halliwell Jones Chester Customer Reviews
OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
217 ratings and 177 comments received in the last 90 days.
13 June 2026
Great all round.
13 June 2026
Tait Black was very helpful and no nonsense during negotiations and the whole buying process.
09 June 2026
Was quidditch through the process by Tait, the salesman at Halliwell Jones Two Mills
31 May 2026
Service by Tait was excellent.
30 May 2026
Great service from start to finish
22 May 2026
love the car. amazing service from the MINI team
22 May 2026
Lovely customer service from Eve
21 May 2026
Great team to work with, easy and effortless.
20 May 2026
I came away with a reasonable deal for the car that I had wanted.
19 May 2026
Friendly efficient service.
14 May 2026
Tait was brilliant and made the whole experience of getting a new car so easy
14 May 2026
Very helpful and tailored the mini to my needs and budget.
12 May 2026
Tait was really helpful and ready to respond to any questions I had throughout the process.
08 May 2026
Great service from Rob and Eve
07 May 2026
James was knowledgeable and helpful at all times
05 May 2026
Great Dealer
03 May 2026
Very patient team
01 May 2026
James was friendly, professional and explained everything in the handover very clearly and helpfully
01 May 2026
Excellent professional handover
01 May 2026
Excellent communication and customer care received from Eve
29 April 2026
I was very pleased with the dealer but had little to do with Mini centre
24 April 2026
James who felt with me and my order was fantastic and provided a professional flawless experience
23 April 2026
Kept up to date with my car
23 April 2026
Lovely positive experience as areas Tait was patient, listened, explained and was just excellent
17 April 2026
The customer service provided by Tait Black was professional and very helpful. He was very communicative at all stages and on the handover was very thorough in his explanations of the car.
13 April 2026
helpful
09 April 2026
Tait was great from the minute we got in contact with Mini about my new car. He updated us every step of the way and had all the knowledge there is about Mini! I couldn't recommend him enough
08 April 2026
great experience from start to finish
07 April 2026
All very straight forward.
07 April 2026
effortless handover and process
05 April 2026
Eve handled everything with professionalism and friendliness from ordering the car to collection.
03 April 2026
Overall the experience was excellent and Eve was very efficient and knowledgeable. Two points I would like to mention however not enough characters to do so!
03 April 2026
great service from start to finish
03 April 2026
really easy & pleasurable to deal with.
03 April 2026
The process was very simple from the start of the conversation re the end of contract for one of your vehicles to pick up.
03 April 2026
Easy test drive opportunity. Flexible, non pushy sales person.
31 March 2026
Excellent
29 March 2026
Even though the showroom Was a portacabin due to a refit. All of the staff could not have been more accommodating.
29 March 2026
James was professional, knowledgeable, friendly and helpful.
29 March 2026
Excellent
29 March 2026
After a not so great experience at the beginning, between James Owen at Halliwell Jones and Mini UK it all worked out in the end. Thanks to James for putting up with me & my constant emails & phone calls.
26 March 2026
No problems, and kept up to date with everything.
24 March 2026
Lovely handover. Thanks Tait. I was a tricky customer - I needed a weekend handover and the show room was opened early to facilitate this.
24 March 2026
Tait was really helpful, and patient. Listened to my requirements and any questions I had.
14 June 2026
Had MOT, left my vehicle for the day MINI kept me updated during the day.
14 June 2026
Great customer service
14 June 2026
Overall experience was good. From reception to service adviser. My only criticism was on arriving home I noticed the letter Y was hanging loose. Surely the person who washed the car would have noticed?
14 June 2026
Very friendly and professional staff
14 June 2026
Quickly booked in to the service centre to investigate a fault. Kept updated throughout the process of investigating the fault by Paul which was appreciated - explained the potential issues to us very well in a way we fully understood.
13 June 2026
Excellent service and communication from Paul
11 June 2026
I have always received excellent service from the service centre
10 June 2026
Very efficient friendly team kept me updated all the time , and very consistent felt very welcome
09 June 2026
Excellent facility, well organised and great feedback and explanation from Paul our advisor.
09 June 2026
Efficient and friendly service.
08 June 2026
Unfriendly and unhelpful reception staff. Dismissive and rude.
08 June 2026
All works carried out efficiently
07 June 2026
Very happy with everyone at tge service centre I had a couple of questions about my mini and they were taken very seriously Including someone coming out for a test drive with me to put my mind at rest
07 June 2026
Efficient service. Everything well explained.
07 June 2026
All members of staff that I spoke to were very helpful, friendly and informative. It would be more helpful if, when booking in a Mini, it is confirmed that the centre is not Halliwell Jones Mini, or the Halliwell Jones BMW garage on Sealand Road.
07 June 2026
Every efficient service
07 June 2026
Friendly staff and quick service
06 June 2026
Great service, Paul kept me informed at all stages.
05 June 2026
Excellent service, staff very courteous and helpful
05 June 2026
Mike was amazing , he gave me a hire car straight away when I had to bring my car back as it hadn't been fixed properly.
05 June 2026
Happy with the service from the advisor and the service relating to the car. However, I was unimpressed by the receptionist who was showing her colleagues her sunburn and then applying after sun in front of customers which made me feel dismissed.
03 June 2026
Girl on reception was very efficient, as was Paul.
03 June 2026
Paul was excellent
03 June 2026
Good customer support, comfortable waiting area, coffee machine and biscuits tv etc, technician knowledge and informative
03 June 2026
Professional and responsible response from advisor
02 June 2026
Great and efficient service.
02 June 2026
Always reliable excellent service
01 June 2026
All staff were polite, friendly and most helpful
31 May 2026
Easy process and kept fully informed by Paul
31 May 2026
courteous service, full explanations given.
29 May 2026
My Mini of a certain vintage, was in for an investigation. My Contact at Halliwell Jones Chester, Paul Hodges assured me all would be sorted - he could not have been kinder or more understanding.
27 May 2026
Very friendly staff. So helpful. Kept me informed on my cars progress. Though out the day.
27 May 2026
We have no issues the service was very polite and helpful
27 May 2026
Paul is always courteous and helpful. Keeps me updated throughout the day. All work carried out satisfactory.
25 May 2026
Needed more areas for people to be able to work.
24 May 2026
Delt with the problem we had with the speedometer Going blank ??we have no more problem with it
24 May 2026
Excellent service
23 May 2026
Very courteous and professional service Paul Hodges is a credit to the Mini Centre at Chester he made sure I was comfortable waiting and kept me updated. Paul also explained everything that was happening with my Mini and ensured I understood. Thanks
23 May 2026
Paul was really nice. Very efficient and friendly kept me updated at all times regarding my mini.
23 May 2026
Efficient, good communication and helpful
22 May 2026
Lovely customer service from Eve
20 May 2026
First time using your service and very satisfied
20 May 2026
The service from start to finish was outstanding and Paul could not have done any more to help. I was so concerned about my alloys and to have all 4 replaced on my lovely car was wonderful. Thank you.
18 May 2026
Excellent Service Centre. Clean, calm and welcoming. Staff friendly, polite, helpful and understanding.
18 May 2026
Completely satisfied. The issue with my car battery was resolved. (The star scoring system is not working.)
18 May 2026
Every thing done as I was told it would be was kept informed and had video that car had passed it's mot and a nice clean car to go home in thank you very much
17 May 2026
Welcoming and friendly. Professional and knowledgeable.
17 May 2026
Paul is a credit to the dealership always keeps me informed of the progress and gives true honest advice
15 May 2026
thorough and quick service
15 May 2026
Always an excellent service provided
15 May 2026
I was kept informed thoughout the service process and I love being sent the video of underneath the car and talked through everything. Paul Hodges from Chester kept me informed as work was needed and did everything he could to help
14 May 2026
The staff are pleasant knowledgeable and kind and know their jobs explaining everything.
14 May 2026
Very happy
13 May 2026
Polite send helpful staff
13 May 2026
I always use Chester for servicing both the Mini & BMW as it is very convenient to drop off on my way to work
12 May 2026
Overall great job
12 May 2026
Very easy and pleasant
12 May 2026
Efficient booking in service. Friendly and helpful staff who kept me informed. Paul called to check it was okay to go ahead with the work, which I really appreciated.
11 May 2026
Excellent customer service.
11 May 2026
Good service Professional info and communication
11 May 2026
Excellent service from Paul
09 May 2026
Very efficient and friendly service from arrival to pick-up. Minor problems with my car corrected and explained. Paul Hodges also kindly gave me a "master class" with some of the Mini controls and apps that I have found challenging. Much appreciated.
07 May 2026
Great dealer
05 May 2026
Professional and efficient service as always.
03 May 2026
Very good and attentive service.
01 May 2026
Good customer service. Paul is always accommodating and the team are always friendly and polite. Good facilities at the service centre.
30 April 2026
Very well organised & wife's Mini had a welcome valet
30 April 2026
Excellent service, good communication.
30 April 2026
I felt that Halliwell Jones Chester genuinely cared about the Customer (myself included) and my JCW Mini
29 April 2026
The staff member handling my car work, Paul, was very supportive and communications were excellent
29 April 2026
Even though it was good there is always room for improvement
29 April 2026
Excellent service, but servicing costs are expensive, although this gearbox oil change was competitively priced. First class friendly service from Georgia
28 April 2026
I am happy with Paul's service
28 April 2026
Dropping off my car was made easy. The person who dealt with us explained exactly what was going to happen and kept me informed the whole time.
28 April 2026
Great service and polite and friendly people
27 April 2026
Amazing as always! It really is the best place to take my mini too. It is also the reason why I choose to have a mini over any other car. Amazing! Paul is amazing to deal with, and covers everything in lots of detail!
27 April 2026
Spot on service as ever.
27 April 2026
Excellent service, work completed earlier than expected
27 April 2026
Paul was very helpful,
27 April 2026
Everything was efficient, staff welcoming & friendly.
26 April 2026
Immediate and easy checkin. Kept informed of progress and any action required. Finished earlier than expected. Easy check out.
26 April 2026
Quick and easy to do.
26 April 2026
Excellent staff and service
26 April 2026
Great service
26 April 2026
Great service, including courtesy car
26 April 2026
Paul Hodges was very polite, helpful and efficient. The service was carried out promptly within the time frame expected.
25 April 2026
I found Paul Hodges to be very professional, thorough and helpful as he kept me informed of the progress of the MOT and service and advised me accordingly.
24 April 2026
The service I received was excellent. All staff were very professional and I was kept well informed of the issue and resolution time. A courtesy car was arranged quickly. The issue was fixed within 48hrs. Overall an excellent experience.
19 April 2026
The service and help Paul Hodges gives is always second to non.
19 April 2026
Efficient, friendly service
18 April 2026
Great service, helpful staff, fast turnaround....very knowledgeable, Good choice of biscuits and coffee ???
18 April 2026
Top quality service throughout.
18 April 2026
Good experience. Problem with car was dealt with quickly and Paul was very helpful and explained everything well.
18 April 2026
Paul was brilliant, however I was so disappointed and supprised when I was told the 25 mini countryman had to have a new transmission after only 7,000 miles due to failure.
18 April 2026
Kept informed
14 April 2026
Very satisfied, process was easy, staff were lovely, no issues at all!
09 April 2026
Too slow to get my car in but once in very good.
09 April 2026
Service was great but discovered I had a nail in my rear passenger tyre which they were unable to sort out at the time. Would've been 5 stars otherwise.
09 April 2026
Good communication, excellent service.
06 April 2026
Excellent communication and advice
06 April 2026
Great customer service and updates from Paul.
05 April 2026
yje servive i was given was first class
05 April 2026
Good service
04 April 2026
Always an excellent service!
04 April 2026
From drop off to collection carried out as expected kept informed throughout.
04 April 2026
Service was first class
01 April 2026
Poor communication and customer service
01 April 2026
Paul was great. Always makes me feel welcome and kept me up to date during the service.
01 April 2026
Great service
31 March 2026
On time
31 March 2026
Great service, really helpful & friendly staff.
30 March 2026
Everything ran smoothly as planned. Our advisor Paul was very helpful
30 March 2026
Work on time and customer service agent very efficient and pleasant (Paul hodges)
30 March 2026
Appointment was spot on time and everything explained clearly.
30 March 2026
Kept well informed and good overall service
29 March 2026
Pleasant surrounding in waiting area Kept update with procedure and time going to take
29 March 2026
Excellent service from Paul, even though I arrived just before closing he took the time to go over everything fully.
25 March 2026
First class customer service by the Halliwell Jones Chester team managed by Claire Rogerson.
25 March 2026
Very efficient, polite and good explanations. Good communication throughout
24 March 2026
Excellent Delivery of Service from start to finish Communication also above and beyond with personal attention to detail.
24 March 2026
Efficiency and friendliness of staff.
24 March 2026
Clean, welcomed, treated with respect! Although a higher price tag pleasant experience!
24 March 2026
Friendly efficient service
24 March 2026
Kept well informed throughout. Paul explained everything clearly. Was looked after well at the centre. Able to park easily. Waiting area was clean and comfortable.
24 March 2026
Service is both friendly and professional from start to finish. Special mention to Paul who on the day is really helpful.
23 March 2026
Friendly and efficient service by Paul
22 March 2026
Clear with what needed doing and communication was spot on
21 March 2026
Everything was very efficient and Paul's customer service was excellent
21 March 2026
Paul Hodges was great, friendly and communicated well at all times
20 March 2026
No issues, so happy
19 March 2026
Staff were excellent.
19 March 2026
Very professional
FIND Halliwell Jones Chester.
Address
- Parkgate Road, Puddington, Chester, CH1 6EZ
Opening Hours
- Mon–Fri:08:30 - 18:30
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0151 906 4000
Chester as well as surrounding areas including The Wirral, Wrexham, Northwich and Frodsham
Address
- Knutsford Road, Off Bumpers Lane, Chester, CH1 4NS
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 0151 906 4000
Chester as well as surrounding areas including The Wirral, Wrexham, Northwich and Frodsham
14 June 2026
LOVE THE CAR