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- Halliwell Jones Chester Customer Reviews
OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
211 ratings and 176 comments received in the last 90 days.
29 March 2026
After a not so great experience at the beginning, between James Owen at Halliwell Jones and Mini UK it all worked out in the end. Thanks to James for putting up with me & my constant emails & phone calls.
29 March 2026
Excellent
29 March 2026
Even though the showroom Was a portacabin due to a refit. All of the staff could not have been more accommodating.
29 March 2026
James was professional, knowledgeable, friendly and helpful.
26 March 2026
No problems, and kept up to date with everything.
24 March 2026
Lovely handover. Thanks Tait. I was a tricky customer - I needed a weekend handover and the show room was opened early to facilitate this.
24 March 2026
Tait was really helpful, and patient. Listened to my requirements and any questions I had.
15 March 2026
Excellent
12 March 2026
Friendly, knowledgeable and helpful staff
11 March 2026
The whole process was managed very well by Tait Black, he could not have been more helpful.
08 March 2026
N/a
08 March 2026
Showed much patience to explain and take me through my purchase of my mini
08 March 2026
Amazing
08 March 2026
Every question I had was answered satisfactorily
08 March 2026
Tait was excellent - took time in explaining all the functions and was an appropriate blend of friendliness and professionalism.
08 March 2026
Great service from beginning to end. Tait was particularly helpful and informative at handover, the best handover in 14 years.
07 March 2026
sales team was exceptional especially Marco. he made the experience really great!
06 March 2026
Eve was fantastic from start to finish. Nothing was too much trouble and she helped us find our new mini- I love it
03 March 2026
Rob Platt was amazing all round. Constant updates throughout. Pat on the back!
03 March 2026
Gary really knows how to keep people happy. Well done
03 March 2026
So simple to do business with, aftersales we're exceptional.
28 February 2026
James was thorough, not pushy and did what he said he would.
24 February 2026
The customer service was amazing. The sale advisor was very well knowlengable, friendly, patient and answering all my different questions clearly and understandably. Very polite also the manager was very friendly, explaining very well the policy.
17 February 2026
Eve was amazing and kept me up to date throughout.
08 February 2026
Great communication throughout from Tate, very easy and smooth transfer of my previous mini and collection of my new one.
02 February 2026
Tait Black at Halliwell Jones Parkgate Road Chester was very professional & friendly from start to finish.
01 February 2026
Could have done with more written info on our specific order as to what was included. Car arrived on time and we were given good instructions on the car on collection.
18 January 2026
Great communication and efficient service
16 January 2026
Non pushy, but very helpful salesman.
16 January 2026
Excellent customer service, really easy process, no pressure sales. Eve was very knowledgeable and attentive
15 January 2026
Honestly, yes the cars are so cool but it's the customer service that keeps me coming back. I dealt with Lee and Eve at the Chester branch, they kept me updated and made the process so easy. They're also genuinely lovely people, I will be back!
13 January 2026
Friendly atmosphere, knowledgeable and welcoming staff. James understood our needs and requirements and was keen to assist in setting up the functions in the car and communications to both our phones. Helpful after sales service too.
01 April 2026
Great service
01 April 2026
Poor communication and customer service
01 April 2026
Paul was great. Always makes me feel welcome and kept me up to date during the service.
31 March 2026
Great service, really helpful & friendly staff.
31 March 2026
On time
30 March 2026
Work on time and customer service agent very efficient and pleasant (Paul hodges)
30 March 2026
Appointment was spot on time and everything explained clearly.
30 March 2026
Everything ran smoothly as planned. Our advisor Paul was very helpful
30 March 2026
Kept well informed and good overall service
29 March 2026
Excellent service from Paul, even though I arrived just before closing he took the time to go over everything fully.
29 March 2026
Pleasant surrounding in waiting area Kept update with procedure and time going to take
25 March 2026
First class customer service by the Halliwell Jones Chester team managed by Claire Rogerson.
25 March 2026
Very efficient, polite and good explanations. Good communication throughout
24 March 2026
Friendly efficient service
24 March 2026
Efficiency and friendliness of staff.
24 March 2026
Service is both friendly and professional from start to finish. Special mention to Paul who on the day is really helpful.
24 March 2026
Excellent Delivery of Service from start to finish Communication also above and beyond with personal attention to detail.
24 March 2026
Clean, welcomed, treated with respect! Although a higher price tag pleasant experience!
24 March 2026
Kept well informed throughout. Paul explained everything clearly. Was looked after well at the centre. Able to park easily. Waiting area was clean and comfortable.
23 March 2026
Friendly and efficient service by Paul
22 March 2026
Clear with what needed doing and communication was spot on
21 March 2026
Paul Hodges was great, friendly and communicated well at all times
21 March 2026
Everything was very efficient and Paul's customer service was excellent
20 March 2026
No issues, so happy
19 March 2026
Very professional
19 March 2026
Staff were excellent.
18 March 2026
Kept well informed of the process. Always best attention received.
18 March 2026
Paul was excellent in Cust Service
18 March 2026
Paul was friendly and he inspired confidence throughout our 'service' experience. We received updates as to how the work was being done, and the car was ready for collection ahead of time.
18 March 2026
Great service, excellent communication, lovely facilities while you wait. Always a pleasant experience thank you!
18 March 2026
Delightful experience
18 March 2026
Kept up to date with progress Staff very pleasant and helpful Refreshments given Car was cleaned
16 March 2026
Excellent quick service .Clare was very helpful.
16 March 2026
Great communication
16 March 2026
As always customer service is excellent. Paul efficient as ever
15 March 2026
Excellent service
15 March 2026
Efficient service
14 March 2026
Looked after on arrival and helpful.
14 March 2026
All good
12 March 2026
Efficient and good value gor money
12 March 2026
I always feel I have a great service and the staff are so polite and helpful
12 March 2026
Efficient Service
11 March 2026
Staff are very efficient and MOT carried out on time.
11 March 2026
I am happy with the service provided
11 March 2026
I had a pleasant experience during my visit. The seating area was clean and comfortable and I was not kept waiting long at all. Everything was explained to me in a clear and courteous manner and I was very thankful for the loan of the courtesy car.
11 March 2026
Serviceadvisor paul hodgers for is excellent help in sorting out my new u25 2026 mini countryman car bonet catch
11 March 2026
Every step was explained, staff were friendly and helpful and keep in touch .
09 March 2026
Job fixed, car washed too. Paul helped and advised every step.
09 March 2026
Great service Great communication Very positive experience
08 March 2026
Very efficient! As far as I can see to high standard.
08 March 2026
Efficient service
08 March 2026
Great service.
07 March 2026
Easy, car was ready on time without any issues
07 March 2026
Polite helpful and kept updated at all times.
02 March 2026
I was kept in the picture the whole time
01 March 2026
Very helpful staff
01 March 2026
Just straight forward mot
01 March 2026
Friendly, prompt and efficient service from Paul Hodges.
26 February 2026
Excellent service from Paul.
24 February 2026
Great communication. Good efficient service
24 February 2026
All very prompt & efficient. Paul is always very friendly & helpful. Your waiting area is spacious & comfortable. 2 tv's I didn't miss a beat on the news (all about Andrew's arrest) & plenty of newspapers to browse, plus free drinks, time flew!
24 February 2026
Great customer service from beginning to end. Kept informed of progress on service and MOT. Matt at Chester was excellent, very courteous and customer focused. Explained the process really well and went through the MOT report thoroughly.
24 February 2026
Paul was fantastic from start to finish. He kept me informed throughout and updated me regularly on the progress and costings. He ensured costs were kept to a minimum which was hugely appreciated. He really went above and beyond. Thank you!
24 February 2026
All good
21 February 2026
I did only plan for it to be in for a day but my car was kept in for 2 days.
21 February 2026
Staff were friendly and the work was completed quickly
19 February 2026
It's a nice environment and the staff are polite
19 February 2026
Was quoted a different and lower price then have been charged and still awaiting a call back despite ringing and being assured someone would come back to me.
18 February 2026
Easy process, good service
18 February 2026
I booked in on the
18 February 2026
Paul Hodges has been very helpful supportive and accommodating from the start. He was reassuring and did everything to deliver a fabulous customer service. He updated me on a regular bases leaving me feeling like i have been listened to .
17 February 2026
Great service, fantastic communication.
17 February 2026
Very satisfied with the service received from Chester Mini and special mention of Eve who was amazing throughout.
16 February 2026
Completely saisfied
16 February 2026
I had no problems getting a date, the car was serviced. All my questions were answered, succinctly, the car was ready at the time suggested and had been valeted. ??
16 February 2026
Staff were friendly and helpful.
13 February 2026
Although I was completely satisfied with the service provided by Paul I always consider the prices charged by BMW to be high.
12 February 2026
All perfect
09 February 2026
My car was in for a fault with the heated seats. Mike kept me informed was very polite. The gentleman who greeted me on collection Saturday morning (sorry forgot his name) also very polite.
08 February 2026
Pleasant staff
08 February 2026
I am always very satisfied with the very pleasant and efficient service which I receive from Halliwell Jones Service Dept. Chester. Prices are also very competitive, plus amenable surroundings. I could not choose anywhere better!
08 February 2026
Very polite staff The showroom was welcoming & clean I was dealt with straight away & everything sorted
07 February 2026
Efficient service. Very nice staff.
07 February 2026
Everything went well
07 February 2026
Nice area
07 February 2026
Great all round service
06 February 2026
On time, helpful and informative. Paul explained the process and when collecting my car he ran through all the information including the MOT findings
05 February 2026
At the point of service, everything was fine I was greeted well I was made to feel welcome. I was escorted back to my vehicle once I had paid.
04 February 2026
Every element of the service process was excellent, ie the waiting area, the staff were polite and very helpful.
04 February 2026
Very happy with my recent service and the information shared
04 February 2026
Paul Hodges is excellent. He looked after us well and kept us informed.
03 February 2026
On both occasions the standard of service was very good
03 February 2026
Fantastic, friendly, knowledgeable service from Paul as always. Thank you!
03 February 2026
Good service all round
02 February 2026
Very satisfied ..dealt with in a kindly and efficient manner,could not have asked for more !
02 February 2026
I spoke to Paul regarding an issue that arose with my car and Paul as always ensured i had an appointment as soon as he was able to. He kept me informed as to the progress of the issue and ensured the work was carried out efficiently . Thank You Paul
02 February 2026
Paul was excellent. He was extremely polite and courteous throughout.
02 February 2026
Excellent customer service from Paul Hodges
02 February 2026
Work completed on time at reasonable cost. Only issue was that my dashcam had not been reconnected before handing back the car.
31 January 2026
Great service
31 January 2026
Easy check in on line Warm welcome on arrival Kept informed whilst mini undergoing service and/or repairs where there is additional cost implications.
28 January 2026
In my 30+ years of owning a car and having it serviced this is the first time I picked up my car feeling pleased! The time you had my car was a few hours not a full day, you kept me informed and respected my time. Super!
28 January 2026
Good customer service & completed in time arranged
28 January 2026
Great efficient service.
28 January 2026
Very professional and pleasant service team.
28 January 2026
This was our first visit to the Mini service centre and found all the staff professional and helpful. The explanation of the work and outcome of the vehicle health check clear.
28 January 2026
Greeted on arrival. Car service carried out promptly and returned.
28 January 2026
Friendly staff and quicker service than I expected.
28 January 2026
Problem sorted with the minimum of fuss.
27 January 2026
Everyone who I dealt with was super friendly
25 January 2026
Easy to drop car off, staff were friendly and helpful
25 January 2026
Everything went to plan
24 January 2026
Professional people, treated very well and excellent services whilst waiting for my car.
24 January 2026
Paul H was lovely and explained what needed to be done to my car very clearly
23 January 2026
Engineer spoke with immense clarity throughout to help me understand the issues with the car and how they can be fixed efficiently
23 January 2026
Time and date was convenient, information provided was excellent Only issue was the near side wing indicator fell out with a broken clip immediately after being in Mini. I can't say the damage occurred there, but the car only went hone
23 January 2026
Always had a good experience in Chester mini service department, everyone is very efficient and polite.
21 January 2026
Staff were helpful,friendly and very effecient. Rest area was clean and comfortable. Overall a pleasant and enjoyable visit -top class service throughout.
21 January 2026
Paul Hodges on Mini reception always very helpful
21 January 2026
Excellent
21 January 2026
Good customer service, helpful staff kept me updated throughout the day.
20 January 2026
Staff were polite and very helpful. I knew exactly what was happening and had great communication from reception , Paul the service agent and Elijah the service technician.
20 January 2026
Door mirror glass was replaced promptly
19 January 2026
Disappointed that a simple defect took 3-5 days to resolve due to unavailability of a part
19 January 2026
The work done by the dealership was satisfactory. However, the booking in process was APPALLING! It took 15 mins to answer the phone initially, I was told it was booked into Mini at Two Mills then got an email to say it was at Haliwell Jones Chester.
19 January 2026
Paul Hodges was very helpful and reassuring. The ultimate professional.
19 January 2026
Excellent customer service, very clear process.
19 January 2026
no issues
19 January 2026
Very helpful, friendly and kept update of progress throughout the day. MOT explained in detail. comfortable area to work and wait for services to be completed Ability to work comfortably is a big factor in me chooses mini garages for work on the car.
19 January 2026
Smooth process
18 January 2026
Speedy, efficient and friendly service during which I was kept fully informed about what needed doing and the cost
18 January 2026
Pleasant and efficient service
17 January 2026
Amazing service very customer focused
17 January 2026
Fantastic communication by Paul on service reception. Kept me fully informed.
15 January 2026
It took 6 weeks of calling the centre to get an appointment. On the day the service was excellent!
15 January 2026
Service by the agent was superb. I thought that £400 for a new battery was high.
14 January 2026
Excellent service knowledgeable team great hospitality and comfortable service area
14 January 2026
So easy to work with and I have full confidence in the work force. Always polite and professional.
14 January 2026
My problem was sorted wuickly
13 January 2026
Friendly efficient service .
12 January 2026
All the staff were brilliant and friendly
11 January 2026
Prior and efficient service
11 January 2026
From the time I dropped off my vehicle too collection completely professional and a lovely friendly group of people.
FIND Halliwell Jones Chester.
Address
- Parkgate Road, Puddington, Chester, CH1 6EZ
Opening Hours
- Mon–Fri:08:30 - 18:30
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0151 906 4000
Chester as well as surrounding areas including The Wirral, Wrexham, Northwich and Frodsham
Address
- Knutsford Road, Off Bumpers Lane, Chester, CH1 4NS
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 0151 906 4000
Chester as well as surrounding areas including The Wirral, Wrexham, Northwich and Frodsham
31 March 2026
Excellent