OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
212 ratings and 147 comments received in the last 90 days.
16 January 2026
Excellent customer service, really easy process, no pressure sales. Eve was very knowledgeable and attentive
16 January 2026
Non pushy, but very helpful salesman.
15 January 2026
Honestly, yes the cars are so cool but it's the customer service that keeps me coming back. I dealt with Lee and Eve at the Chester branch, they kept me updated and made the process so easy. They're also genuinely lovely people, I will be back!
13 January 2026
Friendly atmosphere, knowledgeable and welcoming staff. James understood our needs and requirements and was keen to assist in setting up the functions in the car and communications to both our phones. Helpful after sales service too.
01 January 2026
Great service and sales guy kept me upto date with all the delivery info
30 December 2025
Love the car even had the roof off at 9 degrees!
24 December 2025
I am very perticulare with my cars. and this is my 5th car from Haliwell Jones, both BMW and Mini, and they have always taken care of things as I requested and they didn't disappoint this time.
18 December 2025
It was a very smooth process. This my 3rd new mini and we noticed that there was no cleaning/care pack in the boot any more. A little disappointing for a car that is otherwise very high spec.
03 December 2025
No messing in showroom good helpful staff .and kept updated
28 January 2026
Friendly staff and quicker service than I expected.
28 January 2026
Problem sorted with the minimum of fuss.
28 January 2026
Very professional and pleasant service team.
28 January 2026
Good customer service & completed in time arranged
28 January 2026
Greeted on arrival. Car service carried out promptly and returned.
28 January 2026
Great efficient service.
28 January 2026
This was our first visit to the Mini service centre and found all the staff professional and helpful. The explanation of the work and outcome of the vehicle health check clear.
28 January 2026
In my 30+ years of owning a car and having it serviced this is the first time I picked up my car feeling pleased! The time you had my car was a few hours not a full day, you kept me informed and respected my time. Super!
27 January 2026
Everyone who I dealt with was super friendly
25 January 2026
Easy to drop car off, staff were friendly and helpful
FIND Halliwell Jones Chester.
Address
- Parkgate Road, Puddington, Chester, CH1 6EZ
Opening Hours
- Mon–Fri:08:30 - 18:30
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0151 906 4000
Chester as well as surrounding areas including The Wirral, Wrexham, Northwich and Frodsham
Address
- Knutsford Road, Off Bumpers Lane, Chester, CH1 4NS
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 0151 906 4000
Chester as well as surrounding areas including The Wirral, Wrexham, Northwich and Frodsham
18 January 2026
Great communication and efficient service