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Customer Reviews.

sales

5

Excellent customer care. Couldn't fault them. Thankyou

10 October 2019

sales

5

As mentioned above the members of the team I dealt with and spoke to were super. Welcoming and helpful with any queries I had. A faultless experience and I would highly recommend this branch to do business through.

08 October 2019

service

5

Again good customer service

06 October 2019

service

3

I gave advance notice that I wanted my tyres checking prior to it's MOT. Unfortunately due to the two rear tyres having metal dust caps the type pressure was not checked because the 'tyre man wasn't on site:"

03 October 2019

service

1

Mini didnt know why it was booked in. Car was in for a new bumper under warranty and brake fluid. Warning light came on a few days after leaving the garage even though health check printed and showed green. Oil urgently needed.

03 October 2019

sales

5

Explains and information given satisfactory

02 October 2019

service

4

Apart from the bill, everything was great!

01 October 2019

service

5

Service was completed with very short notice - car was cleaned inside and out when I picked it up

01 October 2019

service

5

Very smooth experience from start to finish

01 October 2019

service

4

Service was carried out efficiently

01 October 2019

service

5

Speedy completion and informative feedback

01 October 2019

service

4

Only downside was they didn't screw the dust caps back on to the tyre valves properly and I only noticed once I had lost two.

29 September 2019

service

4

Job well done

29 September 2019

service

5

I have used this dealership before and have previously been unhappy with the service and attention I received. I was pleasantly surprised that the Staff were more efficient and cheerful than before.

28 September 2019

service

5

Efficient, no stress and a clean car at the end

24 September 2019

service

5

Did the job quick with no issues

24 September 2019

service

2

This relates to the Service Pack, not the service. I was shocked when I booked in as I was told I didn't have Service Pack. Have had 2 minis from yourselves and one from dealer in Hailsham. Would never have knowingly bought without service pack.

22 September 2019

service

3

Advised time to collect the car after servicing but wasn't ready.

22 September 2019

service

5

Excellent service received

20 September 2019

sales

5

Pretty good. Flexible and cooperative.

16 September 2019

service

5

Kevin Bobbett is such a nice service advisor a pleasure to deal with

16 September 2019

sales

5

Great service and help from Carly at (Chester) nothing too much trouble.

15 September 2019

service

4

All good accept price which has risen sharply

15 September 2019

service

3

As I've always trusted BMW disappointed in the cost

14 September 2019

sales

5

Always receive excellent service from Halliwell Jones Mini Chester and are made to feel like a welcome friend rather than a business transaction.

12 September 2019

service

4

This time they didn't make me wait too long, I never like to be asked to have a coffee while waiting for someone to attend to me, if I wanted a coffee or to watch tv I would stay at home, I come for a service and I want it done well without fuss

12 September 2019

sales

5

Carly was helpful, pleasant and helped in making my spec just right.

11 September 2019

service

5

Trust they have done what was asked and requested.

09 September 2019

service

4

Overall service was good couldn't fault it, would recommend a more relaxing area to have to sit down in for 2 hours

09 September 2019

service

5

They notified when my car needed a warranty check and carried out work no problems.

09 September 2019

service

3

Long wait times

07 September 2019

service

4

We thought the video we were sent was a ridiculous. It got to 4.45 and we had not been rung to say the car was ready. Because we were half an hour from Halliwell Jones, we rang to see what was going on and were told (continued below)

06 September 2019

service

4

helpful, but the fault shouldn't have occurred at 20k

31 August 2019

service

5

good service Problem apparently solved

28 August 2019

service

3

Brake fluid service took longer than expected and had to forgo the car wash.

26 August 2019

service

1

Never any courtesy cars available. So took speedy service and was there waiting from 8 to 12:30.

24 August 2019

service

4.5

Very polite staff who ensured you were looked after

24 August 2019

service

1

Booked me in at the wrong branch. Needed the reg number not my name at CustomerService Phoned me to say the car was ready for collection and I said I'd collect the following day at 10:00am. When I came to collect it told it wasn't ready

23 August 2019

service

4

Job took a little longer than expected

20 August 2019

service

5

Did exactly what they said they would within the timeframe they gave

19 August 2019

service

5

As above

18 August 2019

sales

5

Professional approach

17 August 2019

service

5

Very impressed with the service. Claire in particular was extremely pleasant and helpful.

15 August 2019

service

3.5

The staff were very abrupt - almost to the point of being rude

14 August 2019

service

5

Friendly and efficient

11 August 2019

service

5

because we were completely satisfied

09 August 2019

service

3

Good communication but I felt a bit like an awkward customer as I complained about the time frame. They did pull out the stops to get my car back in good time at the expense of cleaning the car.

08 August 2019

service

3

Service of the vehicle was fine. However dealer tells me Mini will not replace seals (see above) as I must have used a substance to cause issue. My car only ever gets washed at the hand car wash in Chester, the same as my previous car with no issues.

08 August 2019

service

2

As above. I had to return the car twice over two tyres, this is not a confidence filler.

05 August 2019

service

3

Lack of direction when entering service drive in and actual service reception