Excellent customer care. Couldn't fault them. Thankyou

As mentioned above the members of the team I dealt with and spoke to were super. Welcoming and helpful with any queries I had. A faultless experience and I would highly recommend this branch to do business through.

Again good customer service

I gave advance notice that I wanted my tyres checking prior to it's MOT. Unfortunately due to the two rear tyres having metal dust caps the type pressure was not checked because the 'tyre man wasn't on site:"

Mini didnt know why it was booked in. Car was in for a new bumper under warranty and brake fluid. Warning light came on a few days after leaving the garage even though health check printed and showed green. Oil urgently needed.

Explains and information given satisfactory

Apart from the bill, everything was great!

Service was completed with very short notice - car was cleaned inside and out when I picked it up

Very smooth experience from start to finish

Service was carried out efficiently

Speedy completion and informative feedback

Only downside was they didn't screw the dust caps back on to the tyre valves properly and I only noticed once I had lost two.

Job well done

I have used this dealership before and have previously been unhappy with the service and attention I received. I was pleasantly surprised that the Staff were more efficient and cheerful than before.

Efficient, no stress and a clean car at the end

Did the job quick with no issues

This relates to the Service Pack, not the service. I was shocked when I booked in as I was told I didn't have Service Pack. Have had 2 minis from yourselves and one from dealer in Hailsham. Would never have knowingly bought without service pack.

Advised time to collect the car after servicing but wasn't ready.

Excellent service received

Pretty good. Flexible and cooperative.

Kevin Bobbett is such a nice service advisor a pleasure to deal with

Great service and help from Carly at (Chester) nothing too much trouble.

All good accept price which has risen sharply

As I've always trusted BMW disappointed in the cost

Always receive excellent service from Halliwell Jones Mini Chester and are made to feel like a welcome friend rather than a business transaction.

This time they didn't make me wait too long, I never like to be asked to have a coffee while waiting for someone to attend to me, if I wanted a coffee or to watch tv I would stay at home, I come for a service and I want it done well without fuss

Carly was helpful, pleasant and helped in making my spec just right.

Trust they have done what was asked and requested.

Overall service was good couldn't fault it, would recommend a more relaxing area to have to sit down in for 2 hours

They notified when my car needed a warranty check and carried out work no problems.

Long wait times

We thought the video we were sent was a ridiculous. It got to 4.45 and we had not been rung to say the car was ready. Because we were half an hour from Halliwell Jones, we rang to see what was going on and were told (continued below)

helpful, but the fault shouldn't have occurred at 20k

good service Problem apparently solved

Brake fluid service took longer than expected and had to forgo the car wash.

Never any courtesy cars available. So took speedy service and was there waiting from 8 to 12:30.

Very polite staff who ensured you were looked after

Booked me in at the wrong branch. Needed the reg number not my name at CustomerService Phoned me to say the car was ready for collection and I said I'd collect the following day at 10:00am. When I came to collect it told it wasn't ready

Job took a little longer than expected

Did exactly what they said they would within the timeframe they gave

As above

Professional approach

Very impressed with the service. Claire in particular was extremely pleasant and helpful.

The staff were very abrupt - almost to the point of being rude

Friendly and efficient

because we were completely satisfied

Good communication but I felt a bit like an awkward customer as I complained about the time frame. They did pull out the stops to get my car back in good time at the expense of cleaning the car.

Service of the vehicle was fine. However dealer tells me Mini will not replace seals (see above) as I must have used a substance to cause issue. My car only ever gets washed at the hand car wash in Chester, the same as my previous car with no issues.

As above. I had to return the car twice over two tyres, this is not a confidence filler.

Lack of direction when entering service drive in and actual service reception