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Customer Reviews.

sales

4

No pressure. Plenty of models to view.

06 January 2020

service

3

Halliwell Jones recommended a 2 year TLC extension on our Mini. With our low mileage this does not seem to have been good advice: It would have been much less expensive to have simply paid for what was needed at each service.

03 January 2020

service

5

Went ok

01 January 2020

service

3

Price was not discussed. The advisor said it had already been agreed (but it hadn't). They magically knocked £30 off when I questioned it but there was no reason. Surely a service should be a set price?!

28 December 2019

sales

1

I have emailed the dealership expressing my concerns and my father took the call back from the salesperson he begged to differ on my points regarding the overall experience. I can forward you the email if you do want to learn from my experience.

25 December 2019

service

4

The car being ready on time would have been better, however it was only 10 minutes late

20 December 2019

service

5

It was convenient to use the automatic key drop-off, and the short video was a nice touch.

19 December 2019

service

4

Rather a long wait to see someone when we checked in (short of staff?) and then some confusion about the map update (see below)

18 December 2019

service

5

Work carried out very quickly and efficiently

17 December 2019

sales

5

Good

14 December 2019

service

5

No problems at all and my car cleaned as well!

14 December 2019

service

5

Efficient and professional

08 December 2019

sales

5

Very helpful, courteous, delivery quicker than expected too.

08 December 2019

service

4

after initial lack of info re where to go (went to 2 milss instead) the whole service was very well handled

06 December 2019

sales

5

Rachel is an excellent member of your team. She puts you at ease and knowledgeable in all aspect of her work and customers facing

05 December 2019

sales

5

Overall professional service

05 December 2019

sales

5

Very friendly staff who made sure i understood al aspects of the sale process and timescales. Available to contact if I had any questions

05 December 2019

sales

2

Purchase process 10/10. Collection 2/10 Although I cannot fault the sales rep in every process, finding the new vehicle had damage, is so disappointing. To collect a brand new vehicle and find theres a problem before it even left the show room.

01 December 2019

service

5

Great sales rep and communication throughout the process. Although slight damage to the new vehicle when collecting this is due to be rectified so cannot fault the service

26 November 2019

sales

5

Helpful, professional staff

23 November 2019

service

5

Everything ok

22 November 2019

service

4

Again a little pricey

16 November 2019

service

5

Treated well, courtesy car, You cleaned the car after the service

15 November 2019

service

3

Having to travel from Wrexham to Chester requires setting off 7.30 to 7.45 (busiest time) to get to BMW service centre before 9.00. We have been led to believe that this will enable an earlier collection time, before 14.00.

15 November 2019

service

2

Service advisor, Gareth Roberts, did not come across as being customer focused . This is the first time in 12 years we have experienced the poor service from an advisor.

14 November 2019

service

4

Easy drop off at convenient time and met by staff to hand over keys. Car serviced by time agreed but had to ask for someone else to hand car back over as our sales adviser was dealing with another customer and had asked us to wait.

12 November 2019

service

3

They advertised that you could have a free coffee in John Lewis whilst waiting for 2 hours but when I asked about it I was told I had to go to the main showroom to be given a talk on new cars before qualifying

11 November 2019

sales

5

Again whole operation very professional.

11 November 2019

sales

5

Very pleased

11 November 2019

service

5

Good advice given, nice staff

09 November 2019

service

4

All was fine.

07 November 2019

service

5

The lady at the reception was lovely

03 November 2019

service

5

The car was beautiful to drive after the service. There is time to discuss the service.

01 November 2019

sales

5

Diago was wonderful and catered to our every need . The centre was fab halliwell jones and took the time to really listen to what we wanted

31 October 2019

service

5

My lovely Mini is fully restored!

30 October 2019

service

4

The car was serviced in the estimated time and was nice and clean on return. Also the use of a courtesy car was very helpful.

30 October 2019

service

5

Efficient. Everything done to time promised.

29 October 2019

sales

4

Great turn around, less than a week. It would have been nice to receive some dealership goodies on delivery.

28 October 2019

service

4

Always helpful and efficient...... rather expensive though and I don't like having to pay for a taxi into town!

27 October 2019

service

3.5

The service was fine. I was a little unsure of what to do next.

26 October 2019

service

5

Quick booking times. They keep me updated

25 October 2019

service

5

Fantastic customer care at halliwell Jones at 2mills,,before,during and after purchase

23 October 2019

service

5

Excellent service

22 October 2019

service

3

Car is never ready on time

19 October 2019

service

5

Very helpful representative

18 October 2019

service

5

Great service (please pardon the pun) friendly staff and reliable time frame for work

17 October 2019

service

3.5

following a call from the servicecentre to tell us it was ready,we still had to wait 10-15minutes for the car to be brought through for our collection?

16 October 2019

sales

5

The whole experience was enjoyable and the customer was made to feel special and that the staff were happy that you were happy.

16 October 2019

service

3

Disappointed that the digital service history wasn't updated due to a system fault. I wasn't told this and had to find out for myself it hadn't been updated. Means another visit back. If the technology doesn't work go back to a paper service book.