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Customer Reviews.

service

5

No issues, went well. Kept me updated.

08 December 2017

service

5

Car was seen to and customer service is always very good at Haliwell Jones Chester. They keep you regularly updated on progress and if they have time have a chat and clean my Mini too.

06 December 2017

service

5

Everything was efficient

05 December 2017

service

5

Halliwell Jones provided an excellent service and support in dealing with BMW regarding a fault with excessive wear of the rear brakes. The only issue was the length of time BMW took to respond over what clearly is a warranty matter

05 December 2017

sales

5

Rachel Darcy is very valuable asset

05 December 2017

sales

5

Second car bought from this dealer.Very pleased with servicing and aftercare too so gave me confidence to purchase from them again.

04 December 2017

service

5

Staff went out of their way to make me feel looked after.

04 December 2017

service

5

Excellent service

02 December 2017

service

5

Staff always polite and very helpful

02 December 2017

sales

5

The car arrived on time Chris talked us through how it worked and even called me on the way home to make sure my phone was connected

30 November 2017

service

5

The service technician explain ed the fault.

28 November 2017

service

5

I believe that you can trust that all work will be carried out to a high standard and on time

24 November 2017

sales

4

Everything good but no knowledge of tow bar attachments available

23 November 2017

sales

3.5

Stuart Goulden was straightforward and answered a questions directly. Only thing that was slightly negative was the detailing - can see wax from crayoned parts number on windscreen when I'm driving in the dark. Bodywork was a bit smudgy too.

21 November 2017

service

4

I dealt with several staff and each time had to give reason why I was there.

21 November 2017

service

5

work and servicing and staff very good.

21 November 2017

sales

5

Very helpful and friendly. Kept me informed throughout the whole process.

21 November 2017

service

5

Arranged for my car to be delivered home

21 November 2017

service

3

Please see above.

15 November 2017

sales

5

The salesman (Chris Dorgan) was knowledgeable on his product, helpful and accommodating at all times during the process leading up to me placing an order for a vehicle, and his communication thereafter was excellent

15 November 2017

service

4

I received prompt and efficient service. Service Adviser was very polite and knowledgeable.

14 November 2017

sales

5

Very very helpful couldnÂ’t have asked for more

14 November 2017

service

3

V good service but let down by not being kept informed as to when car ready Called in and kept waiting for 30 mins at day end The person who did paperwork had been standing around chatting with staff .no apology for being kept waiting.

09 November 2017

service

5

Easy booking, check in, great facilities to be able to work from the waiting area. All in all a great professional and friendly service.

07 November 2017

service

4

As usual good service

07 November 2017

service

5

As I live about 35 miles away it was more convenient for me to do a bit of shopping and wait . The customer waiting area provided plenty of things to keep me occupied. The service was completed promptly and car valeted.

07 November 2017

service

5

Mini had a full service in 2 hours and I was shown to a coffee area with tv, WiFi and computer access should I need ut

07 November 2017

sales

3

There was NO amazing handover. My parents received champagne, a car unveiling & free valets for life collecting their £7k VW UPS the day before. I received nothing from MINI. I hoped for an unveiling at the very least as it's an exciting time.

07 November 2017

service

5

Did what was required, serviced the car with no hassle

06 November 2017

service

5

Can't think of any way service could be improved that day.

06 November 2017

service

3

Have to wait 4 weeks to have a courtesy Car when booking.

05 November 2017

service

4

Not a 5 since sometimes have to wait in service centre and also no lack of availability of courtesy car but generally happy with service

04 November 2017

service

5

Friendly staff, service done quickly, happy with everything.

03 November 2017

sales

5

Made us feel very welcome

03 November 2017

service

3

I had given them details about what the car was coming for (brake pad warning light was on) but they didn't do any prep work for that, they could have replaced the brakes at the same time as the service, but instead I have to go back to have it done

03 November 2017

service

1

My wife rang to complain about the incident, however, we have heard nothing. I will now forward this to Autotrader.

02 November 2017

service

4.5

As above but seating area needs more seats

31 October 2017

service

5

Their drive in service area responded quickly to the problem, and I was on my way back to work within qn hour.

31 October 2017

service

5

Top quality attentive service

31 October 2017

service

5

Kept informed at all times during the repair under warranty. The car looked brand new after the valeting.

31 October 2017

service

5

prompt & efficient

30 October 2017

sales

5

I was expected a date of the 16th October, but it arrived and was ready for me to collect on the 12th.

24 October 2017

service

3

Too busy. Had to wait too long. Lack of clarity and understanding.

21 October 2017

service

4.5

It took quite a bit longer than expected, but otherwise everything was fine.

21 October 2017

service

5

Kept informed at all times helpful staff

20 October 2017

service

5

I chose to stay and wait for my car, and whilst no one likes to sit around waiting it was very comfortable with complimentary drinks and very importantly for me up to date magazines.

19 October 2017

sales

5

Dealing with Robin Bradshaw was refreshing experience compared to another recent VW delivery. Great friendly comms throughout the process

18 October 2017

sales

5

All questions answered well, knowledgable sales team

18 October 2017

service

2

As stated above

18 October 2017

sales

5

The sales rep was totally friendly and very helpful. He explained every aspect of the car and all of the extra functions I could purchase without pushing for a sale. He allowed me to make up my own mind on what extra items I required.