Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Our sales rating is 4.6
Our rating is based on 15 comments from 30 reviews.
3.0
The sales process was great but the hand over was very poor.
2.0
Delay on delivery called several time but person i was dealing with was unavailable, car arrived two months late
5.0
Mt 4th from Haliwell Jones Chester. Alison White always makes the process easy
5.0
Very willing to help, making sure I got exactly what I needed in my car. Although a couple of hiccups at delivery extremely apologetic and helpful to get me into the car, spent additional time making sure I knew all about the car, never felt rushed
5.0
The sale and delivery of my Mini was handled by Stewart Goulden and the service could not have been better Stewart was both professional and informative but above all was friendly and approachable nothing was too much trouble.
5.0
They were excellent. The staff were very kind and helpful.
5.0
Alison White and Steve Molyneux were superb. Plus someone I think it was Chris kindly stepped in when Alison was ill when I went to pick up my car.
5.0
Excellent from the time we entered the showroom
5.0
Stewart Goulden gave excellent customer care
5.0
Very helpful and friendly and a good idea to have lady sales staff ...sometimes less intimidating than men for us women.
5.0
A wonderful stress free and enjoyable experience
5.0
I dealt with 2 salesmen. David and Marc Bufton were both excellent helpful and friendly. Many thanks to both.
4.0
Our salesman Paul was great, very helpful and friendly he made the experience of buying a new car fun,
5.0
Very satisfied with Halliwell Jones, we dealt with Dave Clarke who we found extremely knowledgeable of the Mini range
Our service rating is 4.3
Our rating is based on 19 comments from 37 reviews.
2.0
again i feel they are only interested you when you are buying
3.0
I wsa told by the dealer that my tyres were ok but a friend has told me the tracking is out.
3.0
Communication could be better with the dealership regarding service intervals
5.0
It took two visits as a part needed to be ordered from germany it wasnt looked at till late on the second day had it been looked at earlier I would have had my car sooner
1.0
My brake fluid was changed 4500 miles previously ,therefore I didn't want it changed again, but the Service light was left on as a result.The wiper blades were also ripped ,yet I had replaced them 3 weeks earlier and they were ok on arrival .
5.0
The parking can be difficult at times although I believe the dealership is moving soon , and I did have a little difficulty booking in as the phone was busy .
5.0
I was very pleased it was service while you wait.
5.0
i am happy with the service
5.0
The service was excellent.
5.0
Very friendly, very nice and very welcoming.
3.0
The hand brake doesn't hold and will have to be adjusted.
4.5
Took longer than estimated.
4.0
Claire was fantastic as she sorted lifts to and from work and also kept me up to date. I really felt that she went the extra mile. I am also very grateful to those behind the scenes who did there best to get me back on the road.
5.0
I had a new wiper blade on the front and they charged me £35.00 and my brother had to have one on his discovery and that only cost him £10.00.
2.5
asked dealer to look at fault, was not informed about 149 diagnostic fee untill repair carried out agreed to charge 49 after discussions repair not really fixed the fault, however other aspects of customer services were excellent and cartious.
4.0
I just thought that I would give you some follow up information on a repair which was recently performed on my wife s Countryman. Some months ago, we questioned why the engine cut out for fuel conservation rarely seemed to work on the car. We were to
5.0
Very welcoming. Even the restaurant chef made me feel welcome. I normally have my MINI serviced at Chester, but in future I will ask for Warrington